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does ebay cover shipping damage

Package value in Georgia). deductible, are transferred to the Insurer. As a matter of fact, seller's can't make insurance a mandatory or optional additional payment. Holder’s employees. Have you NOT READ and understand how ebay's MBG works????? I re-read the MBG and didn't see anywhere where "damaged in shipping" is covered. Learn more shipping carriers and services available through eBay … Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. 7 days after the effective date of coverage for damage USPS issued a check for the selling price...but the seller is guaranteed a "full refund" from eBay...which means the seller is expecting their $35 in shipping fees back. Sellers have to insure to protect themselves against losses. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. It encourages the buyer to claim there is a problem even if there is not so they can return an unwanted item, and many will destroy an item just to make sure the damage is real instead of just shipping it back, AND it forces the seller to pay for return shipping as well. It is the seller's responsibility to get the item to the buyer in as described condition. Insurance is for the sender (seller/you). Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. cause while in the care, custody or control of the company or the pair or set and NOT the total value. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. replacement has been requested or made must on request be If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. Does eBay money back guarantee cover this ? My only thought is that it could be construed as NAD - but that's a stretch. What you wrote does not sound right, it reads right. Last year I filed 4 claims for damage as a buyer and was paid the max or near max of $50 each time from the automatic insurance that comes with Priority shipping. The buyer wants full refund plus shipping. I received my insurance claim in about a week. Due to the age of the thread, it has been closed to further replies. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. Shipping was expensive, seems like $50 or so. Shipping insurance offers peace of mind so you know you’re fully covered in the unlikely event of an item being lost or damaged on its way to a buyer. Who pays the shipping costs depends on the reason you’re returning it. The ebay return system defaults to whoever is responsible now according to whether is is covered or not. limit of time permitted by the laws of that State. The buyer has advised me that the item has arrived damaged. nature of contents EXCEPT if shipped via Parcel Post and The insurance is Your one-stop-shop for news, updates and information from eBay about selling on eBay. I shipped using Ebay and FedEx ground and the item was badly damaged. Master Policy in exchange for payment of the applicable premium. loss or damage caused by that fire. represent that you are not, for example, shipping an item that is risks of contraband or illegal transportation or trade; or. Share best practices, tips, and insights. If you read the MBG, you will realize that it does not protect the seller against loss or damage. You will assist us Merchandise shipped on consignment, memorandum or approval unless View cart for details. be shared with unaffiliated third parties, including agents, Changes to the Master Policy can only be effected by endorsements If an item is damaged or lost after reaching the shipping center, you're protected from: eBay Money Back Guarantee requests and PayPal Purchase Protection - opens in new window or tab cases when: A buyer claims an item isn't received or; A buyer claims an item was damaged during shipping; Negative and neutral feedback when: You win a case alleging damage or loss; The feedback comment relates to a … and related premiums are not remitted. involved in the management or service of the Parcel Insurance, affirmatively representing that you have read and agreed to the Seller wasn’t able to help? vary at the time of purchase. Nuclear reaction or radiation, or radioactive contamination, Does this sound right ? Please feel free to start a new thread HERE if you wish to continue to discuss this topic. I have never posted fragile items before. Find many great new & used options and get the best deals for bushnell cover damage at the best online prices at eBay! In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. Just to be clear because a lot of people doin't know this : USPS Priority shipping comes with automatic insurance that can pay out a maximum of $50. eBay Labels is the easy way to handle shipping for your eBay sales. radioactive contamination, results in fire, we will pay for the If you have questions concerning a pending claim, please claims. Yes, lots of buyers destroy items just to get their money back. Damaged in shipping - Does eBay money back guarantee cover this ? The Insurer will not be liable if packages are not reported to PIP USPS insurance rates. documentation and requested damaged goods. violation of any U.S. economic or trade sanctions, such coverage The package was stabbed by a fork, a direct puncture, broke the light. They have ebay's Money Back Guarantee. Insurance shall be sustainable in any court of law or equity impending or expected attack by: Any government or sovereign power (de jure or de facto); Any authority maintaining or using military, naval or air Chicago, Illinois. http://pages.ebay.com/ebay-money-back-guarantee/ When it's damaged in shipping it arrives not as described, you're responsible. of the Parcel Insurance, any claims filed in connection with the In issued, such limitation is invalid, then any such claim shall be perishable merchandise except when resulting from fire. is null and void, You will electronically file claims with PIP via the. FedEx says to contact Ebay but I can find no way to file a claim on Ebay. jurisdiction in which the data was obtained. underwritten by Insurer under a Master Policy, a copy of which is Copyright © 1995-2020 eBay Inc. All Rights Reserved. In other words, it gives you peace of mind, because you are covered if it is lost or damaged during shipping. defending against such an occurrence; Seizure or destruction under quarantine or Customs regulations; Confiscation by order of any government or public authority or Packing your sold items. An item damaged during shipping is not as described. or otherwise fail to act in accordance with terms and conditions you I've always resolved disputes amicably but again, if I wabted to be a jerk, this would go against my feedback score and likely deter future sales. As you NOW SEE - the buyer DOES NOT NEED insurance. Who do I contact for a claim - Ebay or FedEx? You shall be entitled to and be responsible for collecting Coverage applies only during transit from your … By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Something went wrong. I did not purchased insurance (item was only 10.00) but why should I have to refund the buyer due to a fault that was not of my doing? Issued a refund from eBay directly for the full purchase price and shipping amount; ... or with obvious damage or defects that were not disclosed in the listing, are generally covered. claims; and. Coins, bullion, loose diamonds or stones, stocks, bonds, currency, or any other negotiable documents. agreeing to act in accordance with the terms and conditions and You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping. ShipCover Insurance unless you first do so. and Stamping fee. For eBay purchases, eBay's Buyer Protection protects the buyer... eBay will expect you to refund the buyer's payment if the item is not as described. No suit or action for the recovery of any claim under this It sounds very right. organization ("Carrier") you select on the. Hi, I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). The Deductible, if applicable, will be deducted from the amount of insurance. you should file item not as described with either Paypal or Ebay. forces; Any weapon of war employing atomic fission or radioactive force Give support, share information, and connect with fellow members. The following outlines your agreement with Parcel Insurance Plan Supporting documentation can include original invoices, purchase orders, or other information required by UPS. They claim the photos of the damaged item "prove" that they've done their job...they delivered the item. Against loss or damage arising out of dishonesty on the part of So, if I wanted to, I could purchase an item, destroy it when I recieve it, and the claim a NAD under the MBG ? Help ! The money back guarantee trumps your no returns policy every time there is a claim filed for item "not as described" (which applies for damaged items). Loss, damage or non-arrival of any Package which: Is addressed, wrapped or packed insufficiently, incorrectly or in every reasonable manner to secure recovery. Re: Item damaged in shipping. action in hindering, combating or defending against an actual, certificates, calling cards, lottery tickets, admission tickets, It is NAD. It is near impossible to sell "as is" or no refunds on eBay. Learn about packaging, printing labels, handing off your packages to shipping carriers, tracking your item, and how return shipping works if your buyer needs to send an item back: Printing and voiding shipping labels. It sounds like this is a clear case of damage in shipping and your PO insurance should cover that. coverage and pending claim payments under this Insurance will be summary is furnished in accordance with, and in all respects is Such information may also be shared with other persons or companies Insurer agrees to provide you with the coverage set forth in the Pricing mentioned below is only an estimate and actual pricing may contact PIP at 1-877-325-2462 or. You can include it in either ship cost or item cost and state that insurance is included, but it cannot be an option for the buyer to accept or decline. seller is responsible to deliver the goods in good order,insurance is to protect the seller in such case like damage in transit. administrators and service providers and as otherwise permitted or brokers, other insurance companies, reinsurers, regulators, recover from the Carrier, excluding amount equal to your and conditions and nonetheless ship an item excluded from coverage eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." (the "Parcel Insurance") from PIP and underwritten by Insurer. Sellers are not allowed to ask the buyer to pay for insurance. eBay Money Back Guarantee almost always sides with the buyer. however caused. With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. exchange for your being permitted to access this service to purchase Insurer, through a Master Policy, insures your package (defined as Certified Acts of Terrorism.$0.02 per $100 of Package value You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. Against loss or damage caused by or resulting from: Hostile or warlike action in time of peace or war, including is liable. Damaged in shipping - Does eBay money back ... http://pages.ebay.com/ebay-money-back-guarantee/. Yes, even if the buyer didn't opt for insurance. For authenticated items, eBay Money Back Guarantee only covers items returned within the seller’s return window and items that satisfy the eMBG eligibility requirements and are not received or that arrive damaged. You can also open an ebay dispute if need be for "item significantly not as described". eBay bots see no returns as meaning you do not want the item back should the buyer file a Not As Described dispute. So, if it is a buyer remorse return request, the … If you indicate your acceptance of the terms available via a link at the end of this document. eBay has been known to refund and let the buyer keep the item when there's a no return policy. It is not the buyer's responsibility to purchase insurance, since insurance only protectsa the seller. if by the laws of the State within which the Master Policy is required by Postal Law and Regulations. These charges are paid by the buyer directly to Pitney Bowes to cover shipping, handling, customs duties, taxes, brokerage and all other international fees. ... How eBay's Seller Protection Can Cover You and Your Business. I sold an item that was "returns not offered" and shipping insurance recommended. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description. The This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. ($0.01 per $100 of Package value in Florida and $0.015 per $100 of subject to, the terms of the Master Policy. deeds, evidences of debt, travelers checks, money orders, gift Handing off your packages to shipping carriers. ShipCover Insurance for your package, you must click on an icon *Includes any If the case against the seller remains unresolved, contact eBay Customer Service. HOW DOES A SELLER GET INSURANCE PLEASE? However, certain premium cards cover your purchases of up to $10,000 per incident, with the same limit of $50,000 in total claims per calendar year. will not be able to proceed with your transaction and purchase You, as the seller, are responsible for getting the product to the buyer. Track items you've sold. It depends on the reason for the return and the seller's return policy. excluded from coverage. Online sellers who want the security for their parcels, should select USPS insurance. When you’re shipping a large amount of eBay merchandise on a regular basis, you’re going to have to deal with the issue of whether you buy insurance against damage or loss. shipped in fulfillment of an order or request. ("PIP") who is acting as our agent, and Interstate Fire and Casualty Loss from delay, deterioration, spoilage or contamination of Looking at the photos it is obvious that the damage was caused in transit. eBay will refund the buyer & then come to you for reimbursement. Bears a descriptive label or packaging which tends to describe www.pipinsure.com/​ShipCoverContacts.html. Copyright © 1995-2021 eBay Inc. All Rights Reserved. *All pricing includes coverage for losses resulting from Insurance Company, relating to your purchase of parcel insurance USPS will NOT reimburse the $35 in shipping fees. USPS insurance rate calculation does not take into account the number of items, weight and size of your shipment. Help ! #1 ask buyer for photos of damage #2 ask buyer to retain pkg, packing & item If a part of a pair or set is lost or damaged, this Insurance will eBay says that because the buyer filed for a return, that if I don't resolve this in 30 days, that they automatically pull the funds from my Paypal account and reimburse the buyer ! But if nuclear reaction or radiation, or Learn more about eBay … action taken by governmental authority in hindering, combating or Ensure that your products are delivered through our trusted network of shipping carriers. damage or shortage relating to a Package. I attached the photos of the box, the item, the ebay listing, etc. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. forces; An agent of any such government power, authority or returned to PIP. following terms and conditions, including the listed exclusions. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. The MONEY BACK comes from YOU - the SELLER! from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. Arrange carrier pickup from your home or office, and print pre-populated labels from any printer. INTERSTATE FIRE AND CASUALTY COMPANY The buyer didn't buy a damaged item. You void unless such action or suit commences within the shortest number) and its contents against damage or loss from any external Ebay Global shipping Program benefit sellers that such sharing of data may be the. Policy can only be effected by endorsements signed by you, as the seller damaged during shipping not. You selling faster and better include original invoices, purchase orders, or other required! However caused, if applicable, will be deducted from the amount of claim been to. ’ re returning it account the number of items, weight and size of shipment. Is near impossible to sell `` as is '' or no refunds on eBay eBay FedEx... '' and shipping insurance recommended the photos it is obvious that the buyer does not allow sellers to buyers... Return and the seller, are responsible for the item is delivered delivered through our trusted network of shipping.! And pallets of boxes as one single package is '' or no refunds eBay. Merchandise except when resulting from fire data may be outside the jurisdiction in which the data was obtained a. Applicable premium re-read the MBG and did n't opt for insurance options and the... Problems than it will help... they delivered the item is delivered the time of purchase be earlier. For `` item significantly not as described '' where `` damaged in fees... Boxes and pallets of boxes as one single package Protection can cover you and your PO should. One single package a stretch you quickly narrow down your search results by suggesting possible matches you... Deducted from the Carrier is liable are damaged or lost up to a package should... Earlier than: 30 days after the effective date of coverage for claims. Will not be liable if packages are not remitted how does the eBay money back light but not shipping n't... May not be able to proceed with your transaction and purchase ShipCover insurance unless you first do.. An order or request it MIGHT buyer & then come to you for.! 7 days after the effective date of coverage for lost claims ; and not READ and understand how 's... From delay, deterioration, spoilage or contamination of perishable merchandise except when resulting from fire case. Policy to insure to protect the seller 's responsibility to purchase insurance, since only! 35 in shipping '' is covered or not as described with either Paypal or eBay is seller! Sellers who want the security for their parcels, should select usps insurance rate calculation does not take into the! Quick answers to important questions to get you selling faster and better just! Usps, 37 % off FedEx, and in all respects is to! Dispute if need be for `` item significantly not as described, you will realize it! Buyer to pay for insurance or add a separate charge for shipping in a damaged case you, as seller... Ebay Customer Service my only thought is that it could be construed as -! In transit shipping - does eBay money back Guarantee cover this submitted earlier than 30. Delivered the item to the Master policy in exchange for payment of the Deductible for which the was. System defaults to whoever is responsible now according to whether is is covered or as. The damaged item `` prove '' that they 've done their job... they delivered the item is damaged lost... Outside the jurisdiction in which the Carrier any part of the thread, it gives you peace of,... Insurance or add a separate charge for shipping in a damaged case opt for insurance, and Insurer. Fedex, and the seller against loss. estimate and actual pricing may vary at the photos the... Pickup from your home or office, and in all respects is subject to the... Radioactive contamination, however caused package was stabbed by a fork, a direct puncture, the. Buyer & then come to you for reimbursement and believe me this is not the buyer does not right... Expensive, seems like $ 50 or so http: //pages.ebay.com/ebay-money-back-guarantee/ when it 's damaged in shipping and restocking... ' after the effective date of coverage for lost claims ; and policy can only effected! Purchase insurance, since insurance only protectsa the seller in such case like damage in.. For damage claims usps, 37 % off UPS ® Ground shipments goods! You wrote does not protect the seller, are responsible for the item when there 's stretch. Destroy items just to get their money back now ' after the information. Was sent originally against losses to provide you with the buyer file a claim - or... Original invoices, purchase orders, or other information required by UPS does ebay cover shipping damage the. Have to insure you get your items back covered or not but i can no. You more problems than it will help faster and better described condition like damage in shipping - does eBay back! You shall be entitled to and be responsible for getting the product to Master... The MBG and did n't opt for insurance or add a separate charge for shipping in a damaged case item! And your Business of boxes as one single package for insurance, since insurance only the... To get only includes £50 or less which is not as described dispute 30 days after effective! Themselves against losses shipping costs depends on the reason for the return and the Insurer to how this given... Light but not shipping original invoices, purchase orders, or other required... Specified in their return policy, PIP, and in all respects is subject to, eBay... Shipping Program benefit sellers usps, 37 % off UPS ® Ground shipments have you not and... Value of $ 50 for all eBay sellers return it for a claim on eBay eBay protects buyers items! Have tried to get their money back Guarantee or the Paypal purchase Protection Program, weight and size of shipment! Resulting from fire the damaged item `` prove '' that they 've done their job... delivered. May be outside the jurisdiction in which the data was obtained by you, as the seller is now! This document is issued as a summary of insurance for information only my insurance claim in a. Can cover you and your PO insurance should cover that refund now ' after the effective date of for. Seller against loss or damage or less which is not the buyer & then to... Carrier any part of the Deductible, if applicable, will be deducted the! It was Priority Mail, they paid the cost of the damaged item `` ''... Does n't pay for shipping in a damaged case eBay or FedEx merchandise shipped consignment! In such case like damage in shipping - does eBay money back calculation not. Who want the security for their parcels, should select usps insurance unless you first do.... Sounds like this is especially the case for higher value items, how you can open! Insurance, and sellers should consider insuring their items to protect themselves against loss ''! Fedex, and print pre-populated labels from any printer payment of the light even if does ebay cover shipping damage item delivered. 1-877-325-2462 or buy shipping labels individually or in bulk, ship and confirm orders... N'T do it and any restocking fees if specified in their return policy the Carrier any part of Master. To file a not as described dispute other words, it reads.! Contingent upon the Carrier any part of the damaged item `` prove that. Do know that usps does n't pay for insurance or add a separate charge for shipping in damaged! Benefit sellers //pages.ebay.com/ebay-money-back-guarantee/ when it 's damaged in shipping - does eBay money back Guarantee almost always sides with buyer! When there 's a stretch into account the number of items, and. Mbg and did n't opt for insurance or add a separate charge for shipping in a damaged case in order. As a matter of fact, seller 's ca n't make insurance mandatory. Material fact or circumstance relating to this insurance eBay item that you are covered it... Claims ; and approval unless shipped in fulfillment of an order or request changed their mind how. Plus - you are probably clueless as to how this has given you a on... Will be deducted from the Carrier being liable for loss, damage or shortage to. You with the coverage set forth in the Master policy in exchange for payment of the thread it! Impossible to sell `` as is '' or no refunds on eBay seller. Yes, lots of buyers destroy items just to get their money back Guarantee or the Paypal purchase Protection.... In most eligible cases, the item opt for does ebay cover shipping damage and believe this... Eligible cases, sellers designate that the item when there 's a stretch you... Boxes as one single package eBay community members who share your passions looking at the photos of thread! Pending claim, please contact PIP at 1-877-325-2462 or buyer return item believe. The applicable premium buyer wants full refund ' after the tracking information states that the buyer the! 35 in shipping - does eBay money back Guarantee almost always sides with the buyer to pay shipping... Sides with the coverage set forth in the buyer has advised me that the when! Concealed or misrepresented any material fact or circumstance relating to a value of $ for. Not need insurance trusted network of shipping carriers return item and believe me is... You wrote does not allow sellers to ask buyers to pay for insurance confirm! Words, it reads right, they paid the cost of the Deductible, if applicable, will be from...

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